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by Mary Tjotjos

Jamie Larounis, Upgraded Points and The Forward Cabin

Jamie Larounis is a travel industry analyst and loyalty programs educator. His blog and social media accounts, The Forward Cabin, shares his experiences, musings, reviews, tips, tricks, resources and industry news with you, the fellow traveler. He’s spoken at Frequent Traveler University as a member of their organizing staff where he’s educated in-depth on the loyalty programs and operations of Amtrak, American Airlines and Kimpton Hotels. Keeping with this theme, he also helps power the Frequent Traveler Awards and Loyalty Summit with sales and sponsorship support. Highlighting on his knowledge of airline customer experience, James was featured in American Airlines’ “Elevate” training program presented to all employees in 2016. Among several media spotlights, he’s spoken at Princeton University, and the New York Times Travel Show, been quoted in The New York Times, Travel and Leisure Magazine, The New York Post, The Fiscal Times, Skift, the BBC, the Washington Post, Forbes, New York Magazine, and Condé Nast Traveler, been featured on CNN and FOX News, written for Forbes, InsideFlyer, Road Warrior Voices/USA Today, and 1000TravelTips.com, the official content platform for the Travel and Adventure Shows. In 2018, he was awarded the highest honor for exceptional customer service for Washington Dulles International Airport. Today, Jamie is the resident expert on American Airlines at UpgradedPoints.com, and provides travel industry consulting support to MeetSelect.com, a lifestyle membership service for influential individuals.